RoboForex - company news and official support for customers

Forex broker related topics and discussions

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Mar 08, 2019 7:19 am

RoboForex: changes in trading schedule (switch to Daylight Saving Time)

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Dear Clients and Partners,

We’re informing you that on March 10th 2019, the USA will transfer to the daylight saving time, European countries will switch to the summer time on March 31st 2019. Thereby, there will be some changes to the trading schedule*.

RoboForex
Trading schedule on metals (XAUUSD, XAGUSD)
  • From March 11th to 29th 2019, trading on metals will be opened and closed 1 hour earlier than usual (server time).
    Trading session (server time): 12:02 AM - 10:59 PM.
  • Starting April 1st 2019, trading on metals will be available within the operating range of the contract specifications.
Trading schedule on CFD on US indices
  • From March 11th to 29th 2019, trading on CFD on US indices will be opened and closed 1 hour earlier than usual (server time).
    Trading session (server time): 2:00 AM - 10:15 PM.
  • Starting April 1st 2019, trading on CFD on US indices will be available within the operating range of the contract specifications.
Trading schedule on CFD on oil (Brent and WTI)
  • From March 11th to 29th 2019, trading on CFD on oil will be opened and closed 1 hour earlier than usual (server time).
    Trading session (server time): 2:00 AM - 10:15 PM.
  • Starting April 1st 2019, trading on CFD on oil will be available within the operating range of the contract specifications.
Trading schedule on CFD on American stocks
  • From March 11th to 29th 2019, trading on CFD on American stocks will be opened and closed 1 hour earlier than usual (server time).
    Trading session (server time): 3:30 PM - 10:00 PM.
  • Starting April 1st 2019, trading on CFD on American stocks will be available within the operating range of the contract specifications.
Trading schedule on the USDRUB currency pair
  • Starting April 1st 2019, trading on the USDRUB currency pair will be opened and closed according to a new schedule.
    Trading session (server time): 10:00 AM - 6:30 PM.
Please, note, that on March 15th, 22nd, and 29th 2019, trading on all instruments will be closed at 11:00 PM server time.

R Trader
Trading schedule on American stocks, indices, and ETFs
  • From March 11th to 29th 2019, trading will be opened and closed 1 hour earlier than usual (server time).
Trading session (server time):
  • US stocks: 3:30 PM - 10:00 PM.
  • US indices: 9:00 AM - 10:00 PM.
  • Starting April 1st 2019, trading will be available within the operating range of the contract specifications.
Trading schedule on Forex currency pairs
  • On March 15th, 22nd, and 29th 2019, trading on currency pairs will be closed at 11:00 PM server time.
Please, take into account these changes in schedule when planning your trading activity.
* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 707
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Mar 29, 2019 2:45 am

RoboForex changes conditions for working on demo accounts with fixed spreads

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Dear Clients and Partners,

following the optimization of trading conditions on Standard accounts with fixed spreads, starting April 8th 2019, the principle of operation on demo accounts with fixed spreads will be changed.

All active "Demo Fix" and "Demo ECN-FixSpread" accounts will be switched to floating spreads along with Market Execution mode, while the list of instruments and the number of digits in quotes will be the same as on "Demo ECN-Pro" accounts.

Please note that the instruments' tickers will also be changed. All opened positions and pending orders on such types of accounts will be transferred to the corresponding instruments with new tickers. If you use Expert advisors in your trading, you may need to restart them.


In case you still have any questions relating to the upcoming changes, contact our Live Support in any way that is convenient for you.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 707
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Wed Apr 17, 2019 1:00 am

RoboForex continues improving working conditions for its trading accounts

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Dear Clients and Partners,

Starting May 13th 2019, RoboForex changes the principle of operation on Cent accounts with fixed spreads as a part of trading conditions improvement procedure.

All existing "Fix-Cent" accounts will be switched to floating spreads along with Market Execution mode, while the list of instruments and the number of digits in quotes will be the same as on "Pro-Cent" accounts.

After all improvement procedures are complete, the following account types will be available to RoboForex clients:

Pro-Cent
Test your strategies and Expert Advisors with minimum investments.

Pro-Standard
Reliable choice for beginners and experienced traders.

ECN-Pro
Low spreads and some of the best conditions for professionals.

Prime
Premium accounts with low commission for large investments.

R Trader
9,400 instruments, including CFDs on stocks and indices, ETFs, Forex, and Cryptocurrencies.

RAMM
An account for working with a new generation investment platform.

In case you still have any questions relating to the upcoming changes, contact our Live Support in any way that is convenient for you.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 707
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Wed Apr 17, 2019 3:16 am

RoboForex: changes in trading schedule (Easter holidays)

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Dear Clients and Partners,

We’re informing you that due to the Easter holidays in the USA and the European countries, Catholic Good Friday and Easter Monday, there will be some changes to the trading schedule*.

RoboForex
Trading schedule on metals (XAUUSD and XAGUSD), US indices (US500Cash, USTECHCash, US30Cash), and CFDs on oil (WTI, Brent)
  • April 19th, 2019 – no trading.
  • April 22nd, 2019 – trading starts as usual.
Trading schedule on CFDs on US Stocks
  • April 19th, 2019 – no trading.
  • April 22nd, 2019 – trading starts as usual.
Trading schedule on CFDs on the DAX index (DE30Cash)
  • April 19th, 2019 – no trading.
  • April 22nd, 2019 – no trading.
  • April 23rd, 2019 – trading starts as usual.
R Trader
Trading schedule on US stocks and ETFs
  • April 19th 2019 – no trading.
  • April 22nd, 2019 – trading starts as usual.
Trading schedule on CFDs on US stocks
  • April 19th, 2019 – no trading.
  • April 22nd, 2019 – trading starts as usual.
Trading schedule on EU stocks (XETRA, LSE, SIX)
  • April 19th, 2019 – no trading.
  • April 22nd, 2019 – no trading.
  • April 23rd, 2019 – trading starts as usual.
Trading schedule on CFDs on US indices (US500, US30, NAS100)
  • April 19th, 2019 – no trading.
  • April 22nd, 2019 – trading starts as usual.
Trading schedule on CFDs on EU indices (GER30, FRA40, UK100, SPA35)
  • April 19th, 2019 – no trading.
  • April 22nd, 2019 – no trading.
  • April 23rd, 2019 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed by the provider.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 707
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Apr 26, 2019 5:04 am

RoboForex: Changes in trading schedule (May holidays)

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Dear Clients and Partners,

We’re informing you that due to the public holidays in Russia (Spring and Labor Day, and Victory Day), the United Kingdom, and Germany, there will be minor changes in the trading schedule* on May 1st, 6th, and 9th 2019.

RoboForex
Trading schedule on CFDs on DAX (DE30Cash)
  • May 1st, 2019 – no trading.
  • May 2nd, 2019 – trading starts as usual.
Trading schedule on USDRUB
  • May 1st, 2019 – no trading.
  • May 2nd, 2019 – trading starts as usual.
  • May 9th, 2019 – no trading.
  • May 10th, 2019 – trading starts as usual.
R Trader
Trading schedule on CFDs on DAX (GER30)
  • May 1st, 2019 – no trading.
  • May 2nd, 2019 – trading starts as usual.
Trading schedule on CFDs on German stocks
  • May 1st, 2019 – no trading.
  • May 2nd, 2019 – trading starts as usual.
Trading schedule on CFDs on FTSE100 (UK100)
  • May 6th, 2019 – no trading.
  • May 7th, 2019 – trading starts as usual.
Trading schedule on CFDs on UK stocks
  • May 6th, 2019 – no trading.
  • May 7th, 2019 – trading starts as usual.
Trading schedule on USDRUB
  • May 1st, 2019 – no trading.
  • May 2nd, 2019 – trading starts as usual.
  • May 9th, 2019 – no trading.
  • May 10th, 2019 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed by the provider.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 707
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Wed May 08, 2019 3:47 am

RoboForex adds new features to WebTrader and MobileTrader terminals

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Dear Clients and Partners,

WebTrader and MobileTrader terminals are now much easier and more convenient to use! Both platforms offer new features added by RoboForex as a part of the Company’s regular update procedure.

The terminals offer:
  • Calculation of profit and losses when placing Take Profit and Stop Loss orders respectively.
  • Take Profit and Stop Loss orders in pips.
  • A new indicator, Heiken Ashi.
  • Arabic and Czech languages.
  • "Single chart" display mode in WebTrader.
In addition to this, we’ve improved performance of both platforms and fixed all bugs we could find during their operations.

If you know nothing about RoboForex products yet

We know that modern life lays down its rules and often traders have no opportunities to spend the entire day in front of their computers or laptops. This is the reason why our specialists created WebTrader and MobileTrader, flexible and powerful platforms, which can be accessed from any mobile device or browser.

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Sincerely,
RoboForex team
RBFX Support
 
Posts: 707
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Mon May 27, 2019 2:16 am

RoboForex: changes in trading schedule (Memorial Day in the USA and Late May Bank Holiday in the United Kingdom)

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Dear Clients and Partners,

We’re informing you that due to public holidays in the USA (Memorial Day) and the United Kingdom (Late May Bank Holiday) on May 27th 2019, several instruments will be traded according to the changed schedule*.

RoboForex
Trading schedule on Metals (XAUUSD and XAGUSD), US indices (US30Cash, US500Cash, and USTECHCash) and CFDs on oil (Brent and WTI)
  • May 27th, 2019 – trading stops at 7:45 PM server time.
  • May 28th, 2019 – trading starts as usual.
Trading schedule on CFDs on US stocks
  • May 27th, 2019 – no trading.
  • May 28th, 2019 – trading starts as usual.
R Trader
Trading schedule on US stocks and ETFs
  • May 27th, 2019 – no trading.
  • May 28th, 2019 – trading starts as usual.
Trading schedule on CFDs on US stocks
  • May 27th, 2019 – no trading.
  • May 28th, 2019 – trading starts as usual.
Trading schedule on CFDs on US indices (US500, US30, and NAS100)
  • May 27th, 2019 – trading stops at 7:45 PM server time.
  • May 28th, 2019 – trading starts as usual.
Trading schedule on CFDs on UK stocks
  • May 27th, 2019 – no trading.
  • May 28th, 2019 – trading starts as usual.
Trading schedule on CFDs on UK100
  • May 27th, 2019 – no trading.
  • May 28th, 2019 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed by the provider.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 707
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Mon Jun 03, 2019 2:08 am

RoboMarkets announces a new chapter in cooperation with "Autolife" race team

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Dear Clients and Partners,

RoboMarkets announces further cooperation with “Autolife” team, which is getting ready for participation in the “Greece OffRoad” rally in Western Macedonia at the beginning of June 2019. The Company will support the race team from Cyprus being its Platinum partner.

Cooperation between “Autolife” and RoboMarkets dates back to 2017, when the Company (under RoboForex (CY) Ltd brand) sponsored participation of the team in the “Dakar 2017” rally.

The year of 2019 starts a new chapter in the history of the team and its pilots, Roman Starikovich and Bert Heskes. “Autolife” is planning to participate in 8 international competitions, including the next “Dakar” rally in 2020.

RoboMarkets team will be pleased to support “Autolife” on their way to scale the loftiest heights in car racing! We wish them success!

RoboMarkets is a sponsor of moving forward

We believe in high team morale, need for innovations, and search of new approaches in any field of activities, and our partners share this belief.

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More about the Company’s partners

Sincerely,
RoboMarkets team
RBFX Support
 
Posts: 707
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Sat Jun 29, 2019 6:17 am

RoboForex informs about the end of support for older builds of MetaTrader 4 terminal

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Dear Clients and Partners,

MetaQuotes, developer of MetaTrader 4 trading platform, announced the end of support for older versions of the terminal starting July 1st 2019. Builds below 1170 (MT4 for Windows) and 1104 (MT4 for iOS and Android) will be no longer supported. It means that these versions of the terminal will not be able to connect to trading servers after July 1st 2019.
To avoid any connectivity issues after July 1st, make sure that you have the latest version of MetaTrader 4 terminal. To do this, run the platform and go to “Help” -> “About… ”

To update MetaTrader 4 platform on your device, you have to:
  • Restart the terminal to enable automatic update.
  • Download the latest version of the terminal from our “[url='https://www.roboforex.com/forex-trading/terminals/download/']Download center[/url]” and install it.
In case you still have any questions, contact our Live Support in any way convenient for you.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 707
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Tue Jul 02, 2019 6:05 am

RoboForex: changes in trading schedule (Independence Day in the USA)

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Dear Clients and Partners,

We’re informing you that due to the public holiday in the USA (Independence Day), several instruments will be traded according to the changed schedule* on July 3rd and 4th 2019.

RoboForex
Trading schedule on Metals (XAUUSD, XAGUSD) and CFDs on Crude Oil (WTI, Brent)
  • July 4th, 2019 – trading stops at 7:45 PM server time.
  • July 5th, 2019 – trading starts as usual.
Trading schedule on CFDs on US indices (US500Cash, US30Cash, USTechCash)
  • July 3rd, 2019 – trading stops at 7:59 PM server time.
  • July 4th, 2019 – trading stops at 7:45 PM server time.
  • July 5th, 2019 – trading starts as usual.
Trading schedule on CFDs on US stocks
  • July 3rd, 2019 – trading stops at 7:59 PM server time.
  • July 4th, 2019 – no trading.
  • July 5th, 2019 – trading starts as usual.
R Trader
Trading schedule on US stocks and ETFs
  • July 3rd, 2019 – trading stops at 7:59 PM server time.
  • July 4th, 2019 – no trading.
  • July 5th, 2019 – trading starts as usual.
Trading schedule on CFDs on US stocks
  • July 3rd, 2019 – trading stops at 7:59 PM server time.
  • July 4th, 2019 – no trading.
  • July 5th, 2019 – trading starts as usual.
Trading schedule on CFDs on US indices (US500, US30, NAS100)
  • July 3rd, 2019 – trading stops at 7:59 PM server time.
  • July 4th, 2019 – trading stops at 7:45 PM server time.
  • July 5th, 2019 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 707
Joined: Wed Feb 13, 2013 2:55 am

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