RoboForex - company news and official support for customers

Forex broker related topics and discussions

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Wed Apr 25, 2018 12:12 am

Changes in trading schedule (May holidays)

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Dear Clients and Partners,

We’re informing you that due to the public holidays in Russia (Spring and Labor Day, and Victory Day) and Europe, several instruments will be traded according to the changed schedule* on May 1st and 9th 2018.

RoboMarkets
Trading schedule on USDRUB
  • May 1st, 2018 – no trading.
  • May 2nd, 2018 – trading starts as usual.
  • May 9th, 2018 – no trading.
  • May 10th, 2018 – trading starts as usual.
Trading schedule on CFDs on DAX (DE30Cash)
  • May 1st, 2018 – no trading.
  • May 2nd, 2018 – trading starts as usual.
R Trader
Trading schedule on USDRUB
  • May 1st, 2018 – no trading.
  • May 2nd, 2018 – trading starts as usual.
  • May 9th, 2018 – no trading.
  • May 10th, 2018 – trading starts as usual.
Trading schedule on CFDs on key indexes of European stock markets (UK100, SPA35, GER30, FRA40)
  • May 1st, 2018 – no trading.
  • May 2nd, 2018 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed by the provider.

Sincerely,
RoboMarkets team
RBFX Support
 
Posts: 669
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Mon Apr 30, 2018 8:12 am

RoboForex is announcing changes to login procedure in the cTrader terminal

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Dear Clients and Partners,

We’re informing you that on May 1st, 2018, the login procedure in cTrader will be changed. Starting from the specified date, you can only use e-mail and password from your cTrader ID (cTID) to log into the cTrader trading terminal. The combination "Trading account + Password" in the sign-in form will be deactivated.

If you already have a cTrader ID, you need to use it to log into the terminal and check whether all your trading accounts are displayed on the list of accounts linked to your cTID. This list is located in the account selection panel on the left side of the screen.

If any of your accounts does not appear on the list, you need to do the following:

• Click "Trading Accounts" in the account selection panel;
• In the dialog window, enter your account number and password from it manually.

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If you do not have a cTrader ID yet, you need to create it through the registration form at ct.roboforex.com, entering your E-mail and creating a password to log in. All trading accounts that you used previously through this browser will be automatically attached to your new cTID. If any of your accounts are not on the list, link them to your cTID as specified above.

If you do not have cTrader ID on May 1st, it will be created for you automatically with the e-mail you specified when registering your Members Area, and all your cTrader accounts will be linked to your cTID. You will receive a password for cTID in an email that will be sent from the cTrader platform to your E-mail.

Sincerely,
RoboForex Team
RBFX Support
 
Posts: 669
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri May 18, 2018 10:09 am

Changes in trading schedule (Whit Monday in Germany)

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Dear Clients and Partners,

We’re informing you that due to the public holiday in Germany (Whit Monday), several instruments will be traded according to the changed schedule* on May 21st 2018.

RoboMarkets
Trading schedule on CFDs on the DAX Index (DE30Cash)
  • May 21st, 2018 – no trading.
  • May 22nd, 2018 – trading starts as usual
R Trader
Trading schedule on CFDs on the DAX Index (GER30)
  • May 21st, 2018 – no trading.
  • May 22nd, 2018 – trading starts as usual.
Trading schedule on DE stocks
  • May 21st, 2018 – no trading.
  • May 22nd, 2018 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed by the provider.

Sincerely,
RoboMarkets team
RBFX Support
 
Posts: 669
Joined: Wed Feb 13, 2013 2:55 am

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