RoboForex - company news and official support for customers

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Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Nov 30, 2018 9:41 am

RoboForex is named "Safest Broker" and "Best Crypto Broker 2018"

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Dear Clients and Partners,

RoboForex received prestigious awards, "Safest Broker" and “Best Crypto Broker 2018", at "Manchester Investor Show 2018" and "London Investor Show 2018" exhibitions that took place in the United Kingdom. The Company is constantly improving its trading conditions in the interest of traders and efficiency of this work is confirmed by recognition from our clients and new awards presented by experts of the financial industry.

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RoboForex - "Best Crypto Broker"

The Company offers its clients an opportunity to trade Bitcoin, Bitcoin Cash, Dash, Ethereum, and other cryptocurrencies 24/7 with the leverage up to 1:50 through MT4 and MT5 platforms. Innovative R Trader terminal, in its turn, provides access to trading the total numbers of 26 cryptocurrencies, including digital assets that are completely new at RoboForex, such as Bitcoin Gold, Golem, IOTA, Monero, NEO, OmiseGO, and QTIM. In addition to that, any RoboForex client can open trading accounts and Wallets in Bitcoin (BTC) and Ethereum (ETH) on Pro-Standard, ECN-Pro, ECN-FixSpread, and Prime accounts in MetaTrader 4 and MetaTrader 5 platforms.

Read more about Stocks trading

RoboForex - "Safest Broker"

Security of clients’ funds is very important to the Company, that’s why we pay close attention to this area.

How does RoboForex protect its clients’ funds?
  • Regulated operations and activities.
  • Membership in the Financial Commission and its Compensation Fund.
  • Negative balance protection.
  • Segregated accounts.
  • Two-step authentication.
Read more about security of your funds at RoboForex

We’re not going to be complacent and will do our best to help every product or service of the Company to receive highest accolades from traders and experts.

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Sincerely,
RoboForex team
RBFX Support
 
Posts: 697
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Tue Dec 04, 2018 7:57 am

RoboForex: changes in trading schedule (National day of mourning for George H.W. Bush)

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Dear Clients and Partners,

We’re informing you that due to National day of mourning for the former US President George H.W. Bush on December 5th 2018, several instruments will be traded according to the changed* schedule.

RoboForex
Trading schedule on CFD on crude oil (Brent, WTI)
  • December 5th, 2018 – no trading.
  • December 6th, 2018 – trading starts as usual.
Trading schedule on metals (XAUUSD and XAGUSD)
  • December 5th, 2018 – no trading.
  • December 6th, 2018 – trading starts as usual.
Trading schedule on CFD on US indices (US30Cash, US500Cash, USTECHCash)
  • December 5th, 2018 – no trading.
  • December 6th, 2018 – trading starts as usual.
Trading schedule on CFD on US stocks
  • December 5th, 2018 – no trading.
  • December 6th, 2018 – trading starts as usual.
R Trader
Trading schedule on CFD on US indices (US30, US500, NAS100)
  • December 5th, 2018 – no trading.
  • December 6th, 2018 – trading starts as usual.
Trading schedule on CFD on US stocks and ETFs
  • December 5th, 2018 – no trading.
  • December 6th, 2018 – trading starts as usual.
Trading schedule on US stocks and ETFs
  • December 5th, 2018 – no trading.
  • December 6th, 2018 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed by the provider.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 697
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Dec 07, 2018 6:26 am

RoboMarkets is named "Best Stocks Trading Broker" and "Leading Mobile Trading Broker"

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Dear Clients and Partners,

RoboMarkets received prestigious awards, "Best Stocks Trading Broker" and "Leading Mobile Trading Broker", at "London Investor Show 2018" and "Manchester Investor Show 2018” exhibitions that took place in the United Kingdom. The Company is constantly working to improve its trading conditions in the interest of traders and efficiency of this work is confirmed by recognition from our clients and new awards presented by experts of the financial industry.

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"Best Stocks Trading Broker"

The Company provides traders with an opportunity to trade real stocks and at the same time have the right to claim dividends and privileges that are due to stockowners. RoboMarkets clients have access to trading more than 3,000 real stocks of American companies and more than 8,400 CFDs on US, DE, and Swiss stocks, which are available for trading in R Trader terminal.

Read more about Stocks trading

"Leading Mobile Trading Broker"

Anytime 24/7 access to a trading terminal is very important to every trader. Being aware of this, we’ve developed R MobileTrader, a convenient application for iOS/Android-based smartphones and tablet PCs. R MobileTrader is a fully-functional trading workstation in traders’ pockets, thanks to which they can not only trade on their MT4 accounts, but also deposit funds, read analytics, and perform other operations, just like on usual desktop platform.

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All about RoboMarkets terminals

We’re not going to be complacent and will do our best to help every product or service of the Company to receive highest accolades from traders and experts.

Sincerely,
RoboMarkets team
RBFX Support
 
Posts: 697
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Dec 14, 2018 1:55 am

RoboMarkets introduces a new bank for depositing and withdrawing funds, Deutsche Handelsbank

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Dear Clients and Partners,

RoboMarkets opens access to Bank transfer via Deutsche Handelsbank, which is already available for performing payment transactions in your Members Area.

Deutsche Handelsbank is located in Germany and has been operating since 1956. Nowadays, the bank is focused on eCommerce services and provides its clients with real German quality.

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We’d like to remind you that RoboMarkets charges no commission for depositing funds. In addition to that, you have an opportunity to withdraw funds from your trading accounts without paying any commissions twice a month, on first and third Tuesdays of every calendar month.

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Sincerely,
RoboMarkets team
RBFX Support
 
Posts: 697
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Dec 21, 2018 10:43 am

RoboForex: changes in trading schedule (Christmas and New Year holidays)

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Dear Clients and Partners,

We’re informing you that during Christmas and New Year holidays, instruments will be traded according to the changed*schedule.

RoboForex
Trading schedule on DE30
  • From December 24th, 2018 to December 26th, 2018 – no trading.
  • December 27th, 2018 – trading starts as usual.
  • From December 28th, 2018 to January 1st, 2019 – no trading.
  • January 2nd, 2019 – trading starts at 10:00 AM server time.
Trading schedule on other instruments
  • December 24th, 2018 – trading stops at 7:00 PM server time.
  • December 25th, 2018 – no trading.
  • December 26th, 2018 – trading starts at 10:00 AM server time.
  • December 31st, 2018 – trading stops at 8:00 PM server time.
  • January 1st, 2019 – trading starts at 10:00 AM server time.
  • January 2nd, 2019 – trading starts at 10:00 AM server time.
R Trader
Trading schedule on GER30
  • From December 24th, 2018 to December 26th, 2018 – no trading.
  • December 27th, 2018 – trading starts as usual.
  • From December 28th, 2018 to January 1st, 2019 – no trading.
  • January 2nd, 2019 – trading starts at 10:00 AM server time.
Trading schedule on UK100, SPA35, FRA40
  • December 24th, 2018 – trading stops at 12:00 PM server time.
  • From December 25th, 2018 to December 26th, 2018 – no trading.
  • December 27th, 2018 – trading starts as usual.
  • December 31st, 2018 – trading stops at 12:00 PM server time.
  • January 1st, 2019 – no trading.
  • January 2nd, 2019 – trading starts as usual.
Trading schedule on Stocks, ETFs, CFDs on Stocks and ETFs
  • December 24th, 2018 – trading stops at 8:00 PM server time.
  • From December 25th, 2018 to January 1st, 2019 – no trading.
  • January 2nd, 2019 – trading starts as usual.
Trading schedule on other instruments
  • December 24th, 2018 – trading stops at 7:00 PM server time.
  • December 25th, 2018 – no trading.
  • December 26th, 2018 – trading starts at 10:00 AM server time.
  • December 31st, 2018 – trading stops at 8:00 PM server time.
  • January 1st, 2019 – no trading.
  • January 2nd, 2019 – trading starts at 10:00 AM server time.
Please note, that because of significant reduction of liquidity on the market during the holidays, spreads for some trading instruments may be essentially expanded.

Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed by the provider.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 697
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Dec 28, 2018 9:03 am

RoboForex introduces new promotions: “Profit Share Bonus” and leverage up to 1:2000

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Dear Clients and Partners,

Every year, RoboForex gives you pleasant surprises for Christmas and New Year holidays by introducing new programs, promotions, and improved trading conditions. The departing year will be no exception.

Today, we’re pleased to inform you about two promotions that will be available on a regular basis: "Profit Share Bonus" and the increased leverage up to 1:2000.

"Profit Share Bonus"

Within the framework of the bonus program, you have an opportunity to receive up to 50% of the deposited amount when deposit funds to your MT4/MT5-based standard and cent accounts.

"Profit Share Bonus" is an improved and more profitable version of "Tradable Protection" bonus, which cloud be used during "drawdown". In case there are losing positions on their accounts, clients can cancel the bonus and keep the amount of their own funds that is left.

More about the Program rules

How "Profit Share Bonus" protects your funds during drawdown:

You deposited 500 USD to your account and received "Profit Share Bonus" 50%. The total sum on your account is 750 USD, which includes 66.7% of your own funds and 33.3% of the bonus funds.

In case your trading operations result in losing 100 USD, this loss will be distributed between your own and bonus funds in the percentage specified above.

After that, there will be 650 USD on your account, with 650 * 66.7 / 100 = 433.55 USD of your own funds and 650 * 33.3 / 100 = 216.45 USD of the bonus funds.

If you decide to cancel the bonus, only the bonus amount that is left on the account will be written off from the account, in this case it’s 216.45 USD.

As a result, "Profit Share Bonus" will help you to save 33.55 USD of your own funds.


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Leverage up to 1:2000

The second new feature from RoboForex is an opportunity to take advantage of the increased leverage up to 1:2000. The feature is also available for all MT4/MT5-based standard and cent accounts.

With the new leverage value, you will get:
  • Reduced margin requirements for open positions.
  • Increase of the position volume without additional investments.
More about using leverage up to 1:2000

What happens when you increase the leverage value:

Assuming that you want to open a long position of 1 lot in EURUSD at 1.1350 with only 1,000 USD on your account. To open such position with the leverage value set at 1:100, you will require 1,135 USD.

Using the leverage value set at 1:2000, you will be able to open such position with the margin of just 56.75 USD and the rest on the funds on your account, 950 USD, will be available for other trading operations.


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RoboForex wishes you a Happy New Year 2019 and hopes that it will be successful and positive for you and your loved ones.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 697
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Jan 18, 2019 2:34 am

RoboForex: changes in trading schedule (Martin Luther King Jr. Day)

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Dear Clients and Partners,

We’re informing you that due to the public holiday in the USA, Martin Luther King Jr. Day, on January 21st 2019, several instruments will be traded according to the changed* schedule.

RoboForex
Trading schedule on CFDs on US indices (US30Cash, US500Cash, USTECHCash)
  • January 21st, 2019 – trading stops at 7:45 PM server time.
  • January 22nd, 2019 – trading starts as usual.
Trading schedule on CFDs on oil (WTI, Brent)
  • January 21st, 2019 – trading stops at 7:45 PM server time.
  • January 22nd, 2019 – trading starts as usual.
Trading schedule on Metals (XAUUSD, XAGUSD)
  • January 21st, 2019 – trading stops at 7:45 PM server time.
  • January 22nd, 2019 – trading starts as usual.
Trading schedule on US stocks
  • January 21st, 2019 – no trading.
  • January 22nd, 2019 – trading starts as usual.

R Trader
Trading schedule on US stocks and ETFs
  • January 21st, 2019 – no trading.
  • January 22nd, 2019 – trading starts as usual.
Trading schedule on CFDs on US stocks
  • January 21st, 2019 – no trading.
  • January 22nd, 2019 – trading starts as usual.
Trading schedule on CFDs on US indices (US30, US500, NAS100)
  • January 21st, 2019 – trading stops at 7:45 PM server time.
  • January 22nd, 2019 – trading starts as usual.

Please, take into account these changes in schedule when planning your trading activity.
* – This schedule is for informational purposes only and may be changed by the provider.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 697
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Wed Jan 23, 2019 11:40 am

RoboForex introduces 700 additional trading instruments to R Trader along with upgraded functionality

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Dear Clients and Partners,

RoboForex has introduced new opportunities to R Trader terminal and added more than 700 assets to the list of the instruments available for trading through the platform. From now on, our clients can trade CFDs of stocks of such well-known American companies as Dropbox Inc, First Trust Nasdaq Artificial Intelligence and Robotics, Opera Limited, Spotify Technology S.A., Vanguard Total World Bond, and many others.

ТОP5 of new instruments in R Trader:
  • DBX (Dropbox Inc) – stocks of the company, which provides file hosting, such as cloud storage and data synchronization.
  • OPRA (Opera Limited) – CFDs on stocks of a famous IT company, which develops different software, including well-known Opera browser.
  • ROBT (First Trust Nasdaq Artificial Intelligence and Robotics ETF) – the ETF covers several companies, which are focused on studying artificial intelligence and robotics.
  • ROKU (Roku Inc) – stocks of the company, which specializes in media players for different gadgets receiving signals via the Internet.
  • SPOT (Spotify Technology S.A.) – stocks of the internet service, which provides audio streaming to more than 100 million people.
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Complete list of new trading instruments

Apart from adding new instruments to R Trader, we’ve improved the functionality that makes operations in the terminal more comfortable. From now on, you can:
  1. Create trading statements and send them to your email address in CSV and PDF formats.
  2. Import the list of the instruments from TXT files into “Watchlists” of R Trader terminal.
We’re constantly working on improvement of R Trader terminal, that’s why your feedback is very important for us. You can email your suggestions, ideas, and solutions to our Live Supportand be sure that they will considered.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 697
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Thu Feb 14, 2019 7:48 am

RoboForex: changes in trading schedule (President’s Day in the USA)

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Dear Clients and Partners,

We’re informing you that due to the public holiday in the USA, President’s Day on February 18th 2019, several instruments will be traded according to the changed* schedule.

RoboForex
Trading schedule on metals (XAUUSD and XAGUSD)
  • February 18th, 2019 – trading stops at 7:45 PM server time.
  • February 19th, 2019 – trading starts as usual.
Trading schedule on CFDs on oil (WTI, Brent) and US indices (US500Cash, USTECHCash, US30Cash)
  • February 18th, 2019 – trading stops at 7:45 PM server time.
  • February 19th, 2019 – trading starts as usual.
Trading schedule on CFD on US stocks
  • February 18th, 2019 – no trading.
  • February 19th, 2019 – trading starts as usual.
R Trader
Trading schedule on CFD on US indices (US500, US30, NAS100)
  • February 18th, 2019 – no trading.
  • February 19th, 2019 – trading starts as usual.
Trading schedule on CFD on US stocks
  • February 18th, 2019 – no trading.
  • February 19th, 2019 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.
* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 697
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Thu Mar 07, 2019 5:41 am

RoboForex changes conditions for working on trading accounts with fixed spreads

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Dear Clients and Partners,

Starting April 1st 2019, RoboForex changes the principle of operation on Standard accounts with fixed spreads as a part of trading conditions improvement procedure.

All existing "Fix-Standard" and "Fix-Affiliate" accounts will be switched to floating spreads along with Market Execution mode, while the list of instruments and the number of digits in quotes will be the same as on "Pro-Standard" and "Pro-Affiliate" accounts respectively.

In case you still have any questions relating to the upcoming changes, contact our Live Support in any way that is convenient for you.

RoboForex accounts – which one to choose?

We offer our clients different account types in four trading platforms (MetaTrader 4, MetaTrader 5, cTrader, and R Trader). All of them have their own distinctive features:

Pro-Standard
Reliable choice for beginners and experienced traders.
ECN-Pro
Low spreads and some of the best conditions for professionals.
Prime
Premium accounts with low commission for large investments.
R Trader
9,400 instruments, including CFDs on stocks and indices, ETFs, Forex, and Cryptocurrencies.


Sincerely,
RoboForex team
RBFX Support
 
Posts: 697
Joined: Wed Feb 13, 2013 2:55 am

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