RoboForex - company news and official support for customers

Forex broker related topics and discussions

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Wed Apr 25, 2018 12:12 am

Changes in trading schedule (May holidays)

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Dear Clients and Partners,

We’re informing you that due to the public holidays in Russia (Spring and Labor Day, and Victory Day) and Europe, several instruments will be traded according to the changed schedule* on May 1st and 9th 2018.

RoboMarkets
Trading schedule on USDRUB
  • May 1st, 2018 – no trading.
  • May 2nd, 2018 – trading starts as usual.
  • May 9th, 2018 – no trading.
  • May 10th, 2018 – trading starts as usual.
Trading schedule on CFDs on DAX (DE30Cash)
  • May 1st, 2018 – no trading.
  • May 2nd, 2018 – trading starts as usual.
R Trader
Trading schedule on USDRUB
  • May 1st, 2018 – no trading.
  • May 2nd, 2018 – trading starts as usual.
  • May 9th, 2018 – no trading.
  • May 10th, 2018 – trading starts as usual.
Trading schedule on CFDs on key indexes of European stock markets (UK100, SPA35, GER30, FRA40)
  • May 1st, 2018 – no trading.
  • May 2nd, 2018 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed by the provider.

Sincerely,
RoboMarkets team
RBFX Support
 
Posts: 681
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Mon Apr 30, 2018 8:12 am

RoboForex is announcing changes to login procedure in the cTrader terminal

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Dear Clients and Partners,

We’re informing you that on May 1st, 2018, the login procedure in cTrader will be changed. Starting from the specified date, you can only use e-mail and password from your cTrader ID (cTID) to log into the cTrader trading terminal. The combination "Trading account + Password" in the sign-in form will be deactivated.

If you already have a cTrader ID, you need to use it to log into the terminal and check whether all your trading accounts are displayed on the list of accounts linked to your cTID. This list is located in the account selection panel on the left side of the screen.

If any of your accounts does not appear on the list, you need to do the following:

• Click "Trading Accounts" in the account selection panel;
• In the dialog window, enter your account number and password from it manually.

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If you do not have a cTrader ID yet, you need to create it through the registration form at ct.roboforex.com, entering your E-mail and creating a password to log in. All trading accounts that you used previously through this browser will be automatically attached to your new cTID. If any of your accounts are not on the list, link them to your cTID as specified above.

If you do not have cTrader ID on May 1st, it will be created for you automatically with the e-mail you specified when registering your Members Area, and all your cTrader accounts will be linked to your cTID. You will receive a password for cTID in an email that will be sent from the cTrader platform to your E-mail.

Sincerely,
RoboForex Team
RBFX Support
 
Posts: 681
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri May 18, 2018 10:09 am

Changes in trading schedule (Whit Monday in Germany)

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Dear Clients and Partners,

We’re informing you that due to the public holiday in Germany (Whit Monday), several instruments will be traded according to the changed schedule* on May 21st 2018.

RoboMarkets
Trading schedule on CFDs on the DAX Index (DE30Cash)
  • May 21st, 2018 – no trading.
  • May 22nd, 2018 – trading starts as usual
R Trader
Trading schedule on CFDs on the DAX Index (GER30)
  • May 21st, 2018 – no trading.
  • May 22nd, 2018 – trading starts as usual.
Trading schedule on DE stocks
  • May 21st, 2018 – no trading.
  • May 22nd, 2018 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed by the provider.

Sincerely,
RoboMarkets team
RBFX Support
 
Posts: 681
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Sun May 27, 2018 1:12 pm

Changes in trading schedule (Memorial Day in the USA)

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Dear Clients and Partners,

We’re informing you that due to the public holiday in the USA (Memorial Day), several instruments will be traded according to the changed schedule* on May 28th 2018.

RoboMarkets
Trading schedule on metals (XAUUSD, XAGUSD):
  • May 28th, 2018 – trading stops at 7:45 PM server time.
  • May 29th, 2018 - trading starts as usual.
Trading schedule on CFDs on Crude Oil (WTI, Brent):
  • May 28th, 2018 – trading stops at 7:45 PM server time.
  • May 29th, 2018 - trading starts as usual.
Trading schedule on CFDs on US indices (US500Cash, US30Cash USTechCash):
  • May 28th, 2018 – trading stops at 7:45 PM server time.
  • May 29th, 2018 - trading starts as usual.
R Trader
Trading schedule on US indices (US30, US5003, NAS100):
  • May 28th, 2018 – trading stops at 7:45 PM server time.
  • May 29th, 2018 - trading starts as usual.
Trading schedule on US Stocks and ETFs:
  • May 28th, 2018 – no trading.
  • May 29th, 2018 - trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed by the provider.

Sincerely,
RoboMarkets team
RBFX Support
 
Posts: 681
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Thu Jun 07, 2018 1:24 am

RoboMarkets has introduced an opportunity to trade real stocks in R Trader terminal

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Dear Clients and Partners,

RoboMarkets has opened an access to new trading instruments in multi-asset R Trader terminal. From now on, you can start investing in real stocks of the largest American stock exchanges, and also take part in all corporate events as their owners.

The number of new instruments - more than 3,000 stocks
Trading platform - R Trader
Leverage - up to 1:20
Commission is from - 0.0045 USD per stock

Open an R Trader account and get access to more than 11,000 instruments: Real stocks, Indices, Cryptocurrencies, CFDs on DE, Swiss, and US stocks.

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or start with a free demo account

Being a multi-asset broker with more than 6 years of experience, we’re trying to provide our clients with the best possible opportunities for diversification of their investment portfolios. Our top priority is the highest quality level of all products: the ones that already exist and those, which have been introduced recently. We see some steadily growing interest of our European clients to the real stock exchange trading and offer them some of the most competitive trading conditions on this market. Introduction of real stocks trading in R Trader terminal has taken us to a brand new level as a broker. Low commissions and participation in corporate events will satisfy requirements of the vast majority of traders.

Kiryl Kirychenka,
RoboMarkets product manager


Sincerely,
RoboMarkets team
RBFX Support
 
Posts: 681
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Jun 08, 2018 2:25 am

RoboMarkets: changes in trading schedule (Russia Day)

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Dear Clients and Partners,

We’re informing you that due to the public holiday in Russia (Russia Day), the USDRUB currency pair will be traded according to the changed schedule* on June 12th 2018.
  • June 12th, 2018 – no trading.
  • June 13th, 2018 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed by the provider.

Sincerely,
RoboMarkets Team
RBFX Support
 
Posts: 681
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Thu Jun 21, 2018 9:31 am

RoboMarkets: changes in trading conditions for the Turkish Lira instruments (Elections in Turkey)

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Dear Clients and Partners,

We’re informing you that due to the presidential elections in Turkey on June 25th 2018, trading conditions for the Turkish Lira (TRY) instruments will be changed:

  • From June 22nd to June 26th 2018, "Close only" will the only mode for USDTRY and EURTRY instruments.
  • On June 27th 2018, all trading conditions for USDTRY and EURTRY instruments will be restored to standard.
We recommend you to take into account these changes when planning your trading activity and modify the number and volume of your open positions in advance.

Sincerely,
RoboMarkets team
RBFX Support
 
Posts: 681
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Thu Jun 28, 2018 5:54 am

RoboForex: changes in trading schedule (Independence Day in the USA)

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Dear Clients and Partners,

We’re informing you that due to the public holiday in the USA (Independence Day), several instruments will be traded according to the changed schedule* on July 3rd and 4th 2018.

RoboForex
Trading schedule on Metals (XAUUSD, XAGUSD) and CFDs on Crude Oil (WTI, Brent)

• July 4rd, 2018 – trading stops at 7:45 PM server time.
• July 5th, 2018 – trading starts as usual.

Trading schedule on CFD on US indices (US500Cash, US30Cash, USTechCash)

• July 3rd, 2018 – trading stops at 7:45 PM server time.
• July 4rd, 2018 – trading stops at 7:45 PM server time.
• July 5th, 2018 – trading starts as usual.

R Trader
Trading schedule on CFD on US indices (US30, US500, NAS100)

• July 3rd, 2018 – trading stops at 7:45 PM server time.
• July 4rd, 2018 – trading stops at 7:45 PM server time.
• July 5th, 2018 – trading starts as usual.

Trading schedule on US Stocks and ETF

• July 3rd, 2018 – trading stops at 7:59 PM server time.
• July 4th, 2018 – no trading.
• July 5th, 2018 – trading starts as usual.

Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 681
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Wed Jul 18, 2018 5:59 am

RoboMarkets implements ESMA’s new requirements on July 30th 2018

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Dear Clients and Partners,

The European Securities and Markets Authority's (ESMA) new requirements relating to conditions for providing CFD trading to Retail clients of financial organizations that perform their operations in the European Union countries will come into effect. These requirements will be applied to all EU companies.

For your convenience, we’ve prepared the complete list of upcoming changes with their clarification:

1. Leverage limitations.

Starting from July 30th 2018, the maximum leverage value for all newly-opened CFD positions will be limited depending on the asset type:

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In case there are open positions on your accounts on July 30th 2018, the leverage value for them won’t be changed and the margin requirements will remain intact until the moment these positions are closed. If you have CopyFX subscription you may need to adjust the subscription's settings accordingly.

How to continue trading after new requirements are introduced

2. "Stop Out" on a per account basis.

This feature will standardize the percentage of margin (at 50% of minimum required margin) at which a provider is required to close out one or more of your open CFD positions.

3. Negative balance protection on a per account basis.

From now on, all the traders are guaranteed with the negative balance protection. However, this service has been availbale available for RoboMarkets clients since a long time. Negative balance protection ensures that a trader can't lose more money than they have on their account.

On July 30th 2018, RoboMarkets will apply the above-mentioned changes to all your accounts without open positions. The changes will be applicable only to Retail Clients.

The changes won't apply to RoboMarkets Professional clients

ESMA’s new requirements won’t affect the "Professional Client" category. Any client of the Company, including you, has an opportunity to apply for re-categorization in accordance with the specified criteria.

Being a Professional client, you can:
  • Join "Cashback (Rebates)" and "Up to 10% on account balance" programs.
  • Use the leverage up to 1:500.
  • Receive deposit bonuses.
  • Become a VIP client.
How to become a Professional Client?

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In case you still have any questions, contact our Live Support in any that is convenient for you.

Sincerely,
RoboMarkets team
RBFX Support
 
Posts: 681
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Tue Aug 07, 2018 7:30 am

RoboMarkets is the Official sponsor of BC Žalgiris Kaunas, a multiple winner of the LKL

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Dear Clients and Partners,

RoboMarkets has become the sponsor of BC "Žalgiris", the oldest and most awarded basketball team from Lithuania and a multiple winner of the LKL.

Dominate your position

We are happy to promote success and to be implicated in the Žalgiris's new victories - one of the most significant representatives in its area, which know perfectly well how to maintain positions and aim for new acme of skills.

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Since the moment of its foundation in 1944, BC Žalgiris has been considered as a national team of Lithuania. Nowadays, Žalgiris is the reigning LKL champion and the winner of the Lithuanian Cup. In 2018, the team ranked third in the EuroLeague.

Sincerely,
RoboMarkets team
RBFX Support
 
Posts: 681
Joined: Wed Feb 13, 2013 2:55 am

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