RoboForex - company news and official support for customers

Forex broker related topics and discussions

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Thu Jan 30, 2014 3:02 am

Client Agreement has been changed

Dear Clients and Partners!

We’re informing you that several articles of our Client Agreement have been changed:

  • Article 7.5 has been modified. It shall be reworded as follows:

When processing Client’s order in Instant Execution mode, the price quoted in the order is compared with the current price. If the order can be executed at the current price, it will be executed. If the current price has changed, the Company has the right to decline this order (in this case, Client receives "Off Quotes" message) or offer to execute the order at new price ("Requote"). Client has 3 seconds to accept new price or cancel resending the order. Agreeing to "Requote" doesn’t guarantee that the transaction will be made, it only means that the order will be resent at the newly offered price.

  • Article 14.9 and sub-article 14.9.1 have been added. These articles are intended to define the actions of the Company in case of excessive intensity of queries from the Client’s terminal, and shall be as follows:

The Client agrees that intensity of sending trading queries from his terminal to the Company’s server mustn’t create an overload, which interferes with the execution of other Clients' orders.

The Company has the right to stop processing the Client’s orders in case of flagrant and constant violation of article 14.9 by the Client.


All these changes in the Client Agreement are effective as of January 30 th, 2014, 12 am (server time). Please, take into account this information when planning your trading activity.

Sincerely,
RoboForex


RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.
RBFX Support
 
Posts: 737
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Re: RoboForex - company news and official support for custom

Postby RBFX Support » Sun Feb 02, 2014 11:59 am

RoboForex webinars during the next week

Dear traders!

The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us!

The following topics will be discussed during our webinars in the nearest future:

03/02/2014, 10:00 PM - Follow up Analysis.
04/02/2014, 3:00 PM - Self-coaching for traders. Part 2.
05/02/2014, 10:00 PM - 3 Drive Formations.
06/02/2014, 3:00 PM - Market profile basics.

You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website.

Sincerely,
RoboForex


RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.
RBFX Support
 
Posts: 737
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Tue Feb 04, 2014 5:06 pm

"15 USD bonus for verified clients" offer has been restarted

Dear Clients and Partners!

By popular demand, we’re restarting our "15 USD bonus for verified clients" offer from February 3 rd, 2014. The conditions of the offer remains the same: any client of the Company can receive 15 USD bonus after passing the complete verification during the period of the offer. If you haven’t joined the offer yet – this is an excellent opportunity to receive the bonus and other advantages available for the participants of "Verified Client" program. The period of the offer is limited – the bonus can be received by those clients only, who pass the verification until February 28 th, 2014.

What is the complete verification of your Live Account?

Verification - is a documentary confirmation of your personal information, which consists of the following two steps: confirmation of your identity and your actual residence or address. The complete verification will increase the security level of your Live Account and provide an access to:


  • Deposit Bonus up to 25% for MetaTrader5 accounts.
  • An opportunity to set different priorities when sending requests and applications (deposit/withdrawal, consultations by our specialists, etc.).
  • Free-of-charge personal remote VPS-server for your expert advisor.

The complete list of exclusive advantages and opportunities available for the participants of the program can be found in "Verified Client" section of our website.

If you joined the program before February 3 rd, 2014 and would like to receive 15 USD bonus, please send a ticket to our Live Support ("Common" section) or to [email protected]. After your ticket is processed, you will receive an email message with the code to activate the bonus. Enter the received code into particular field on "Your Bonuses" page of your RoboForex Live Account.

Each client can receive this bonus only once. Those clients, who received the bonus earlier, can not get it again. To learn more detailed information about the conditions of the offer, please visit "15 USD bonus for verified clients" section of our website.

Sincerely,
RoboForex


RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of several independent regulators, such as Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.
RBFX Support
 
Posts: 737
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Sun Feb 09, 2014 11:15 am

RoboForex webinars during the next week

Dear traders!

The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us!

The following topics will be discussed during our webinars in the nearest future:

10/02/2014, 10:00 PM - Forecasting The Week Ahead.
11/02/2014, 3:00 PM - Self-coaching for traders. Part 3.
12/02/2014, 10:00 PM - RSI Implications.
13/02/2014, 3:00 PM - Market profile. Advanced techniques.

You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website.

Sincerely,
RoboForex


RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.
RBFX Support
 
Posts: 737
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Mon Feb 10, 2014 6:59 am

RoboForex opened a representative office in London

Dear Clients and Partners!

We’re pleased to inform you that RoboForex (CY) Ltd, affiliated with RoboForex Group, opened an official representative office in London. According to the CySEC license No. 191/13, the Company has been authorized by major European regulators and has the right to provide financial services in 18 European countries.

Contacts of representative office in London:

Address: 99 Bishopsgate, Suite 111, London, EC2M 3XD
Phone: +44 203 693 7250
E-mail: [email protected]

Opening hours: from 8 am to 5.30 pm (UTC)

In the official representative office of RoboForex (CY) Ltd, you can learn more about the Company’s operations and activity, get specialists’ advice on the questions of trading, partnership, or business collaboration.

More information about representative offices of RoboForex (CY) Ltd can be found in "Contacts" section of the Company’s website.

Sincerely,
RoboForex


RoboForex (CY) Ltd is affiliated with RoboForex Group and officially registered in the Republic of Cyprus, authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC), license 191/13. This type of license gives the right to provide investment and ancillary services using a wide range of financial instruments, including transferable securities, units in collective investment undertakings, money-market instruments, and others.
RBFX Support
 
Posts: 737
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Feb 14, 2014 2:34 am

Changes in trading schedule on Metals

Dear Clients!

We’re informing you that due to the public holiday in the USA, Presidents' Day, XAUUSD and XAGUSD will be traded according to the following schedule:

February 17 th, 2014 - no trading.
February 18 th, 2014 - trading starts at 9:00 am server time.


Starting February 19 th, 2014, the above-mentioned instruments will be available for trading as usual. Please, take into account these changes in schedule when planning your trading activity.

Sincerely,
RoboForex


RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.
RBFX Support
 
Posts: 737
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Feb 14, 2014 12:09 pm

RoboForex webinars during the next week

Dear traders!

The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us!

The following topics will be discussed during our webinars in the nearest future:

17/02/2014, 10:00 PM - Follow up Analysis.
18/02/2014, 3:00 PM - Momentum trading.
19/02/2014, 10:00 PM - 3 Drive Formations.
20/02/2014, 3:00 PM - Decision making skills in trading.

You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website.

Sincerely,
RoboForex


RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.
RBFX Support
 
Posts: 737
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Wed Feb 19, 2014 9:56 am

The Launching of the RoboForex website in Italian

Dear Clients and Partners!

We are pleased to inform you that we have recently launched Italian version of the RoboForex website. Our Clients and Partners from Italy are now able to receive complete and up-to-date information on services and promotions in their native language. The Italian version is available at the following address:

it.roboforex.com

Over the short period of its existence, RoboForex has become one of the leading providers of financial services on Forex Market. The engine of our successful development has always been and will always be our flawless reputation, introduction of new innovative technologies, and the aspiration to make our clients’ trading process more comfortable. Nowadays, the Company’s operating in many countries all over the world and is trying to do its best to expand the area of its presence for the convenience of our clients from other countries.

Sincerely,
RoboForex


RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.
RBFX Support
 
Posts: 737
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Sun Feb 23, 2014 5:59 am

RoboForex webinars during the next week

Dear traders!

The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us!

The following topics will be discussed during our webinars in the nearest future:

24/02/2014, 10:00 PM - 3 Drive Formations.
25/02/2014, 3:00 PM - Unconventional fundamental analysis. Part 1.
26/02/2014, 10:00 PM - Market Correlations.
27/02/2014, 3:00 PM - Unconventional fundamental analysis. Part 2.

You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website.

Sincerely,
RoboForex


RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.
RBFX Support
 
Posts: 737
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Tue Feb 25, 2014 4:30 pm

Rights of RoboForex’s clients are under reliable protection

Dear Clients and Partners!

RoboForex has joined many of the other leading Russian and international brokerage companies and become a member of the independent Financial Commission. This organization was founded as an alternative resolution committee, which provides dispute resolution services to participating retail traders and the companies-members of the Financial Commission.

Dispute Resolution Committee, which handles all filed complaints, consists of independent experts of brokerage services market from all over the world. Each of them is known to be a professional authority and judicially qualified to find mutually acceptable solution for any dispute.

All specialists, who are on the committee, are distanced from brokerage companies, that’s why they can always express an objective opinion. It makes the Financial Commission one of the key elements in self-regulation process of brokerage services market and allows the organization to develop well-balanced and effective working environment for traders and companies, thus trying to enhance confidence of retail investors in the Forex industry.

When talking about our Company’s becoming a member of the Commission, Peter Tatarnikov, the head of the Commission, said:

"We’re very proud that RoboForex joined our developing organization. We think that this company is doing a great job in providing its clients with the best possible conditions for trading."


We remind you, that RoboForex is already a member of Financial Services Complaints Ltd (FSCL). More detailed information can be found in "RoboForex Regulation" section of our website.

Sincerely,
RoboForex


RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd, and guarantees that the clients’ rights are respected and their funds are secure.
RBFX Support
 
Posts: 737
Joined: Wed Feb 13, 2013 2:55 am

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