RoboForex - company news and official support for customers

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Re: RoboForex - company news and official support for custom

Postby RBFX Support » Wed Dec 13, 2017 11:30 am

RoboForex is improving conditions for trading CFDs on indices and oil

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Dear Clients and Partners!

On the threshold of holidays, RoboForex continues giving Christmas and New Year gifts by improving trading conditions for its clients’ accounts. Several pleasant changes have been introduced into trading conditions for CFDs on indices and oil, which are intended to make your trading operations at RoboForex even more comfortable and attractive:

  • Restrictions have been removed
    From now on, you are allowed to trade CFDs on indices and oil on the accounts with the base currency, which is different from USD and EUR. CFDs on indices and oil are now available in MT5 platform.
  • Trading CFDs has been enabled for CopyFX platform
    From now on, trading CFDs on indices and oil is supported by CopyFX platform. You can start trading them and copy CopyFX Traders’ transactions in these instruments right now!
  • Trading sessions for CFDs on indices have been extended
    • DE30Cash: 09:05 AM – 10:55 PM.
    • US30Cash; US500Cash; USTECHCash: 03:00 AM – 11:55 PM.

Trading CFDs is available for Pro-Standard, ECN-Pro and Prime.

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Sincerely,
RoboForex
RBFX Support
 
Posts: 680
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Mon Dec 18, 2017 3:02 am

Extension of trading sessions for cryptocurrencies

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Dear Clients and Partners!

Cryptowinter at RoboForex continues! Starting December 23rd 2017, CFDs on cryptocurrencies (BTCUSD and ETHUSD) will be available for trading 24/7.

It means that you will be able to place buy or sell orders in these instruments at any time on weekdays and even at weekends in order not to miss a single opportunity offered by the cryptocurrency market.

Apart from extension of trading sessions, we’re introducing several changes into trading conditions for digital currencies:
  • The minimum order volume for BTCUSD and ETHUSD instruments is decreased up to 0.01 lots.
  • Cryptocurrencies are available for trading on Prime accounts.
  • Cryptocurrencies are available for trading on CopyFX accounts.
We’d like to remind you that BTCUSD and ETHUSD can be traded with the leverage value up to 1:10 through three trading platforms, MT4, MT5, and R Trader.

Benefit from the most advanced trading instruments of 2017 together with RoboForex!

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Because of the changes introduced into trading conditions, corresponding amendments have been made to the Client Agreement of RoboForex Ltd. In the latest version, articles 3.3, 6.1,6.12, and 6.13 have been updated.

The updated Client Agreement can be found on "RoboForex documents" page of our website. The changes are effective as of December 23rd 2017.

Sincerely,
RoboForex
RBFX Support
 
Posts: 680
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Mon Dec 18, 2017 2:28 pm

Changes in trading schedule during Christmas and New Year holidays

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Dear Clients and Partners!

We’re informing you that during Christmas and New Year holidays, a lot of instruments will be traded according to the changed* schedule.

RoboForex
Trading schedule on currency pairs and metals (XAGUSD, XAUUSD)
  • December 25th, 2017 – no trading.
  • December 26th, 20177 – trading starts at 10:00 AM server time.
  • January 1st, 2018 – no trading.
  • January 2nd, 2018 – trading starts at 10:00 AM server time.
  • January 3rd, 2018 – trading starts as usual.
Trading schedule on CFD on oil (WTI, Brent), US indices (US30Cash, US500Cash, USTECHCash), and cryptocurrencies
  • December 25th, 2017 – no trading.
  • December 26th, 2017 – trading starts at 10:00 AM server time.
  • January 1st, 2018 – no trading.
  • January 2nd, 2018 – trading starts at 10:00 AM server time.
  • January 3rd, 2018 – trading starts as usual.
Trading schedule on CFD on the DE30Cash index
  • December 25th, 2017 – no trading.
  • December 26th, 2017 – no trading.
  • January 1st, 2018 – no trading.
  • January 2nd, 2018 – trading starts at 10:00 AM server time.
  • January 3rd, 2018 – trading starts as usual.
Trading schedule on the USDRUB pair
  • December 25th, 2017 – no trading.
  • December 26th, 2017 – trading starts at 10:00 AM server time.
  • January 1st, 2018 – no trading.
  • January 2nd, 2018 – no trading.
  • January 8th, 2018 – no trading.
  • January 9th, 2018 – trading starts as usual.
RoboForex Stocks
Trading schedule on US stocks, indices, and ETFs
  • December 25th, 2017 – no trading.
  • January 1st, 2018 – no trading.
  • January 2nd, 2018 – trading starts as usual.
Trading schedule on DE stocks and indices (GER30 and UK100)
  • December 25th, 2017 – no trading.
  • December 26th, 2017 – no trading.
  • January 1st, 2018 – no trading.
  • January 2nd, 2018 – trading starts as usual.
Please note, that because of significant reduction of liquidity on the market during the holidays, spreads for some trading instruments may be essentially expanded.

Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed by the provider.

Sincerely,
RoboForex
RBFX Support
 
Posts: 680
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Mon Dec 25, 2017 9:05 am

New instruments in CopyFX platform: cryptocurrencies, indices, and energies

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Dear Traders and Investors!

We’re pleased to inform you that we have added new trading instruments to the platform, CFDs on cryptocurrencies* (bitcoin and ethereum), indices, and oil, to help you to diversify your investment portfolio.

Cryptocurrencies
Among the improvements for these instruments implemented by RoboForex recently are:

  • Increase of the leverage value up to 1:10
  • Decrease of the minimum lot up to 0.01
  • 24/7 access to trading
Cryptocurrencies are available for trading on Pro-Standard, ECN-Pro, and Pro-Affiliate accounts.

CFDs on indices and oil
From now on, you have an opportunity to use your CopyFX accounts for trading very popular and extremely liquid instruments, such as DAX (DE30Cash) and Dow Jones (US30Cash), as well as the most widespread types of oil, WTI and Brent. More detailed trading conditions can be found on "Contract specifications" of RoboForex website.

CFDs on indices and oil are available for trading only on Pro-Standard and ECN-Pro accounts. CopyFX traders with these account types already have an opportunity to open positions in these instruments within the framework of their offers.

* - At the moment, cryptocurrencies are available for trading only to RoboForex Ltd clients.

Sincerely,
CopyFX
RBFX Support
 
Posts: 680
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Tue Dec 26, 2017 5:57 am

Winter bonuses: receive the increased extra funds when depositing your trading account

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Dear Clients and Partners!

We’re pleased to inform you that RoboForex has decided to extend your holiday mood until the end of January, that’s why it is announcing "Winter bonuses" promotion, which will last until January 31st 2018. During the promotion period, each RoboForex client has an opportunity to benefit from the following offers of the Company:


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We're also increasing the maximum sum of active bonuses you can have!

For "Classic bonus" - up to 50,000 USD / EUR (or its equivalent in account currency).

For "Tradable Protection" bonus - up to 10,000 USD / EUR (or its equivalent in account currency) for 1 account and up to 20,000 USD / EUR for all accounts.


Bonus funds are an excellent chance to expand your trading opportunities due to increase of the trading volume on your account. Bonuses from RoboForex are available for withdrawal after you fulfil all requirements of the corresponding bonus programs, and the profit you receive from trading with your own funds can be withdrawn immediately without any restrictions.

Winter bonuses - receive presents from RoboForex right now!

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Conditions of the bonus programs


The promotion period: from December 25th 2017 to January 31st 2018

The promotion conditions: during the promotion period, each RoboForex client has an opportunity to receive one "Classic Bonus" (100% or 115%) and one "Tradable Protection 100%" without any restrictions to the minimum deposited amount. The increased bonus is available only for deposits made on “Deposit funds” page of your Members Area.

Sincerely,
RoboForex
RBFX Support
 
Posts: 680
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Dec 29, 2017 7:03 am

RoboMarkets: a new stage of RoboForex (CY) Ltd development

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Dear Clients and Partners!

RoboForex (CY) Ltd, a European broker, is announcing its rebranding to RoboMarkets and will continue its professional activities under a new name.

A brand change is a logical step to establish a global brokerage and expand business on the European market.

RoboForex (CY) Ltd approaches this event with a significant set of competitive trading conditions and products.

The Company went beyond a standard forex broker long ago by opening access for retail clients to more than 8,700 trading instruments in seven types of assets classes. Over the last few months, we have also improved our Affiliate program to a great extent, updated trading conditions for CFDs, presented a new account type for financial market professionals - Prime, and provided an opportunity to create proper trading strategies within the R Trader platform.


The first innovation RoboMarkets announces under the new brand is an extension of base currencies for trading accounts.

Under our cooperation with the major European banks, RoboMarkets provides its clients with an opportunity to open accounts in British Pounds (GBP), Swiss Francs (CHF) and Czech Korunas (CZK). New conditions will allow our clients to simplify the process of depositing and withdrawing funds by using the primary European currencies.


RoboMarkets’ short-term plans are to expand trading opportunities for the popular MetaTrader products, constant development of the proprietary solutions and enhance CopyFX and RAMM investments platforms. The company's targets are continuous improvement of our Affiliate program, trading conditions and expansion of financial instruments as a scope of the primary objectives.

We acknowledge the importance of a local presence hence we are taking calculated steps to strengthen and grow in European countries. In 2018, RoboMarkets will be opening new representative offices in Central and Western Europe.

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We would like to thank you for choosing our Company and wish you successful trading!

Sincerely,
RoboMarkets
RBFX Support
 
Posts: 680
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Jan 12, 2018 12:41 pm

Changes in trading schedule (Martin Luther King Jr. Day)

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Dear Clients and Partners!

We’re informing you that due to the public holiday in the USA, Martin Luther King Jr. Day, on January 15th 2018, several instruments will be traded according to the changed* schedule:

RoboForex
Trading schedule on metals (XAUUSD, XAGUSD)
  • January 15th, 2018 – trading stops at 7:45 PM server time.
  • January 16th, 2018 – trading starts as usual.
Trading schedule on CFD on oil (WTI, Brent)
  • January 15th, 2018 – trading stops at 7:45 PM server time.
  • January 16th, 2018 – trading starts as usual.
Trading schedule on CFD on indices (US500Cash, US30Cash, USTECHCash)
  • January 15th, 2018 – trading stops at 7:45 PM server time.
  • January 16th, 2018 – trading starts as usual.
R Trader
Trading schedule on US stocks and ETFs
  • January 15th, 2018 – no trading.
  • January 16th, 2018 – trading starts as usual.
Trading schedule on US indices (US500, US30, NAS100)
  • January 15th, 2018 – trading stops at 7:45 PM server time.
  • January 16th, 2018 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed by the provider.

Sincerely,
RoboForex
RBFX Support
 
Posts: 680
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Wed Jan 17, 2018 4:29 am

Bitcoin is a new base currency for Pro-Standard accounts

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Dear Clients and Partners,

We’re pleased to inform you that from now on the Company offers you an opportunity to open Pro-Standard accounts with BTC (Bitcoin) as the base currency. Trading accounts in this new base currency are available for MetaTrader 4 and MetaTrader 5 platforms.

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In the first place, an opportunity to open trading accounts in bitcoins will be interesting to those traders, who store their funds in this cryptocurrency. The digital currency will help them to diversify their risks more effectively by reinvesting funds into other financial instruments.

Especially for the clients who opened their accounts in BTC, we’ve enabled deposits/withdrawals of funds via Bitcoin system.
  • Commission for withdrawing funds: 0.001 BTC (1.0 mBTC).
  • The minimum amount allowed to be deposited/withdrawn for a transaction: from 0.00001 BTC (0.01 mBTC).

Please note that all balance operations on the accounts with BTC as the base currency are performed only in bitcoins (conversion of funds is not available).

Sincerely,
RoboForex team
RBFX Support
 
Posts: 680
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Tue Jan 30, 2018 2:25 am

RoboMarkets is the official sponsor of Andrei Kulebin, a Muay Thai world champion

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Dear Clients and Partners,

we're pleased to inform you that RoboMarkets has become the official sponsor of a Muay Thai fighter and a world kickboxing champion, Andrei Kulebin.

Andrei's approach, strong sense of goals, and ability to accomplish them are very close to us. Strong character, tactical approach in making decisions, and ability to be self-possessed and motivated at the same time - this is what trading and sport have in common and makes us confident of our successful cooperation in the future.

Few words about the champion:
Andrei Kulebin started his sport career when he was 9 years old. By now, he is a 25-time world Thai boxing champion among amateurs and professionals, a 4-time Europe champion, and the World Combat Games winner. In addition to that, Kulebin became the first Belarusian Thai boxing fighter to be awarded the Honored Master of Sports.

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Sincerely,
RoboMarkets team
RBFX Support
 
Posts: 680
Joined: Wed Feb 13, 2013 2:55 am

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Mon Feb 05, 2018 1:08 am

RoboForex is extending "Winter bonuses" promotion until the end of February

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Dear Clients and Partners,

RoboForex is pleased to inform you about extension of "Winter bonuses" promotion until February 28th 2018. The Company’s exclusive offers within the framework of the promotion include improved conditions of "Classic bonus" and "Tradable Protection" bonus programs.

Increased limits for the maximum amount of bonus funds:

Tradable Protection
10,000 USD / EUR for a single account
20,000 USD / EUR for all accounts

Classic bonus
50,000 USD / EUR

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If you didn’t get a chance to benefit from all opportunities the promotion has to offer, then you can receive increased bonus percentage for any amount of money you deposit to your account:
  • Classic bonus: 100% or 115%
  • Tradable Protection: 100%
More detailed Rules of the promotion along with basic conditions of Bonus programs can be found on "Classic bonus" and "Tradable Protection" pages of our website.

Sincerely,
RoboForex team
RBFX Support
 
Posts: 680
Joined: Wed Feb 13, 2013 2:55 am

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